Help
Frequently asked questions
Account
How do I delete my account?
You can request deletion from your account settings. We remove your personal details and keep only the order records we are required to retain for accounting purposes.
Delivery
How long does delivery take?
Colombo and suburbs are typically delivered within 1–2 working days. Other areas usually arrive within 2–4 working days. You will receive tracking as soon as your order is dispatched.
Do you deliver island-wide?
Yes. Standard delivery is available to all districts, and is complimentary on orders over $100.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, contact us as soon as possible and we will update it. Once an order is with the courier we cannot change the address.
Payment
Which payment methods do you accept?
Card payments are processed by our payment provider. We never see or store your full card number.
Is my card information stored?
No. Card details are handled entirely by our payment provider. Nordic Lux stores only the last four digits and the card brand, for your reference on the order.
Products
How do I know a product is genuine?
Nordic Lux sources directly from each brand or its appointed distributor. Batch codes on our stock match the manufacturer’s records.
Can you advise on which product to choose?
We are happy to talk through textures, ingredients and how products are typically used. We cannot give medical advice or diagnose skin conditions — for that, please see a dermatologist.
Do you offer samples?
We include a sample with most orders where the brand supplies them. You cannot currently choose which one.
Returns and refunds
What is your returns window?
Unopened items in their original packaging may be returned within 14 days of delivery. Opened cosmetics cannot be returned for hygiene reasons unless the item is faulty.
My item arrived damaged. What now?
Start a return from your account within 48 hours of delivery and include a photograph. We will arrange a replacement or refund.